If you have questions concerning access to this system, please contact the applicable program manager:
Aged and Disabled Waiver: LuAnn Summers at 304-558-1700 Luann.S.Summers@wv.gov
Intellectual Development and/or Disability Waiver: Taniua Hardy at 304-558-1700 Taniua.R.Hardy@wv.gov
Traumatic Brain Injury Waiver: Teresa McDonough at 304-558-1700 Teresa.M.McDonough@wv.gov
Personal Care: Teresa McDonough at 304-558-1700 Teresa.M.McDonough@wv.gov
If you have questions concerning reporting policies and procedures, please contact:
Aged and Disabled Waiver: Mark E. Fordyce at 304-558-3317 x122 Mark.E.Fordyce@wv.gov
Intellectual/Development Disability Waiver: Kara Young at 304-343-9663 kyoung@kepro.com
Traumatic Brain Injury Waiver: Barbara Recknagel at 304-343-9663 brecknagel@kepro.com
Personal Care: Mark E. Fordyce at 304-558-3317 x122 Mark.E.Fordyce@wv.gov
Please send an email to: DHHR MIS Help Desk (DHHR Management Information Services Help Desk).
Please include a description of your issue or your question. For error messages, please include a screen shot of the error and a description of what you were doing or clicked on just before getting the error. If your request is participant specific, supply only the participant’s name, the waiver program and no other identifiable information.
A member of our Help Desk Team will assess your need, determine who and how to best address your request and let you know what action has or is being taken. You will receive an initial response in less than 24 hours. Hours of operation are 7:30 AM – 5:00 PM EST, Monday – Friday excluding state holidays.
If your request is urgent, please call 1-855-255-2115.